Spectrum Customer Service Number
Billing/Tech Support
1-833-780-1880
Spectrum New Orders Number
1-800-490-1160
Para Español, oprima el número cinco.
Spectrum (or former Charter) residential customers can call this toll-free phone number for technical support, equipment installations, and bill pay assistance.
To reach a customer representative faster, say “representative.” The automated rep will ask you to confirm that you’d like to speak to a representative, then ask you to say one of the following:
“Technical support”
“Billing”
“Remove service”
“I’m moving”
You may also state your business in your own words.
Depending on your selection, you may need to answer a few quick questions before being routed to a customer representative.
Press *99 if you want to bypass the voice-activated system and choose your options by numbered phone menu instead.
If you would like to cancel, change, move, or transfer your Spectrum service, please call a customer representative at 833-267-6094.
NEW ORDERS CALL: 1-800-490-1160
Pay Your Spectrum Bill
1-833-267-6094
Para español, oprima el número cinco.
Existing Spectrum customers who want to pay bills over the phone should call 1-833-267-6094.
Enter the phone number associated with your account, and then say “bill pay” to be connected to the billing department.
Charter, TWC, and Bright House Support
Spectrum’s networks stretch across the US, thanks to the merger of Charter, Time Warner Cable (TWC), and Bright House Networks. For the fastest assistance, use the number for your original service, or call the top number and enter the phone number associated with your account.
If you happen to call the wrong number, don’t worry—you can be rerouted to the correct Spectrum customer service number with help from your phone number or ZIP code.
Support for Time Warner Customers
1-800-892-4357
Para Español, oprima el número cinco.
Call this number if you were originally a Time Warner Cable customer.
Support for Bright House Customers
1-855-222-0102
Para español, diga “español.”
Call this number if you were originally a Bright House Networks customer.
Spectrum Outages
1-833-267-6094
Para español, oprima el número cinco.
Call this number to find out if you’re in a Spectrum internet, cable TV, or home phone outage. After entering your phone number, simply ask “Am I in an outage?”
Remote Education Credit
1-844-579-3743
Para español, oprima el número cinco.
Call 1-844-579-3743 to enroll in Spectrum’s Remote Education Credit. Due to the rapid spread of COVID-19 and to ensure that Americans have the necessary access to online resources, Spectrum is offering 60 days of free internet and WiFi for homes with teachers and students K-12.
